FAQ’s
Pricing and Subscriptions
How should I change my Subscription Plan?
Login to your Xinowa account, go to subscriptions page, select the package you want to update to and click on update package.
I have paid my subscription and haven’t received any notification. Whom should I contact?
Subscriptions sometimes may take a little while to activate. If it has been more than 24hrs, please reach out to us at: support@xinowa.com
I have paid my subscription and now want to cancel. Will I get refunded ?
No, cancelling subscriptions is only possible at the end of the billing term. There will be no refunds.
Setting XINOWA Chatbot
How do I connect my Xero account?
Login to your Xinowa account, and click on the Xero icon on your home page.
I didn’t receive any activation email, What to do ?
1) Make sure the entered email id is correct.
2) Please check your Spam or Promotions folder.
3) Try registering again.
4) Drop us an email at: support@xinowa.com, we’ll love to help you out.
When I send invites to the clients, they are not receiving it?
Mail might end up in the spam or promotions folder. or It might be a temporary issue, please click on send invite to send the invitation again.
If nothing works please reach out to us at: support@xinowa.com
Support and Security
Can I speak to someone if I have a query?
Please reach out to us at support@xinowa.com or Fill the contact form and we’ll reach out to you.
None of your financial information is stored with us directly. We keep information temporarily for relying it and delete the same. The messages are sent via Whatsapp which are encrypted
I have a premium account, why am i not getting any push updates?
Please make sure that your Whatsapp and Xero account are connected to xinowa. If it still doesn’t work please reach out to us at: support@xinowa.com
You’ll not be able to delete the account on your own. Please reach out to us at support@Xinowa.com, if you want to delete your account.
Why is my country not listed in the options?
Currently we are only serving in limited countries, please drop us a mail at support@xinowa.com to get further information.
WhatsApp’s end-to-end encryption is available when you and the people you message use our app. Many messaging apps only encrypt messages between you and them, but WhatsApp’s end-to-end encryption ensures only you and the person you’re communicating with can read what is sent, and nobody in between, not even WhatsApp.
Using Chatbot
Why do I get “Sorry! I cannot find that” when I do a query?
The reasons for this response:
1) The information requested does not exists in your Xero accounts.
2) Bot doesn’t understand the query i.e. info requested is not in the bot’s vocabulary.
How should I edit frequency of Push Updates?
Login to your Xinowa account, go to push settings page, select the frequency of the updates and click on save settings.
How to Disconnect Whatsapp from Xero Chatbot?
Send “Stop” from your bot to disconnect Whatsapp from Xinowa.
What time of the day we will get Push notifications? Can we change that time?
Updates are delivered at 9:00 am in your local time. Currently changing the updates time is not possible.
How do i disconnect xero organization from xinowa?
You can send message “Disconnect” from the bot to disconnect the organization. Or you can visit Xinowa home page, click the the profile tab on the right top of the page and click on disconnect xero.
Can I connect multiple organization from xinowa?
Sorry, as of now connecting only one organization is allowed per customer.
You’ll have to logout Xero organisation from login.Xero.com and try again.
What frequency options are available for push updates?
You can set your push updates frequency to the below options:
1) Daily: Push updates will be rolled out daily.
2) Weekly: Push updates will be rolled out every monday.
3) Every 15 Days: Push updates will be rolled out on 15th and 1st of every month.
4) Monthly: Push updates will be rolled out on 1st of every month.
I am an accountant, how can I use the chatbot?
You can add yourself as a client and use the chatbot. If you have already used your WhatsApp number for registering the account, you might need to update your phone number on the account info page.
Till how long can I get the reports and stats, after receiving the “push updates are ready” message?
Your push updates are valid till 24hrs after receiving the “push updates are ready” message. Within this 24hrs window, you can reply with ‘yes’ or ‘y’ anytime to receive the reports and stats.
WHAT DOES “CUSTOM” MEAN IN FILE UPLOAD OPTION?
In this box, you can mention any valid Email Address to which you prefer to send all the documents and images through XINOWA chatbot
HOW DO I DEFINE EMAILS UNDER FILE UPLOAD OPTION
If you are invited by an Accounting firm, ask your Accountant to enetr respective emails. If you have signed up as a Business Owner, kindly enter Email provided by processing applications. For more assistance schedule quick demo with our team.
IF IMAGE UPLOADED ONCE, CAN BE DELETED?
Once image is uploaded on XINOWA chat, it gets sent on mentioned emails. If image is deleted later, it wont impact on email sent.